The public sector pursues an ambitious digital agenda to ensure service improvements and savings through efficiency and increased digital communication with citizens and businesses. If ambitions are to be realized, there is a need for significantly improving the user experience in the public digital solutions and the users' overall service experience in general.
In2media occupies a leading position as advisor, concept developer and provider of user-centered services that solve specific, life proximate challenges for both citizens and authorities.
We help a wide range of key public organizations with strategic advice and consulting services and the development of user-friendly digital solutions. We are also part of partnerships with IT vendors and consulting firms and communications agencies, for example in conjunction with major public tenders.
In In2media we have thorough knowledge and understanding of the public sector and its framework conditions. Coupled with our capabilities in user involvement, concept development, UX / information architecture, design and mobile development, we are well equipped to solve complex tasks for the public sector.
Along with Digitaliseringsstyrelsen, Danske Regioner, KL, DJØF, KMD, and Rambøll, In2media is behind Digitaliseringsprisen which is an award that seeks to promote productive public digital solutions.
Here are some examples of products that we have helped bring to market.
We have developed the user interface for the self-service solution, where the ill person can submit information that underlies receiving sickness benefit. Furthermore, the user can follow his case history and inform about his/her recovery. In order to ensure an intuitive user experience, we have involved users in several stages, including interviews and user tests with employees, unemployed and self-employed. The solution is implemented by KMD on borger.dk and purchased by KOMBIT.
We have implemented a number of projects for the Agency for Data Supply and Efficiency in the development of the common public data distributor - the entrance to the basic state data.
In a pre-analysis project, we established the basic framework and conditions for datafordeler.dk, including descriptions of target groups, scenarios, principles of user experience, information architecture etc. Based on a brand position analysis, we designed a visual identity for datafordeler.dk and a logo with a distinctive design that supports both the solution's values and modular structure.
As part of the Agency for Digitisation’s preparations for the next generation of NemID In2media has contributed on an analysis of user needs and wishes.
The analysis collects users' experience based on a series of workshops and interviews with different groups. Based on the analysis we have made a number of concepts and scenarios as inspiration for the upcoming 3. generation of NemID.
In2media solved the task as subcontractor to Rambøll.
In connection with a major website project, we analyzed for Rudersdal Municipality the user journey concerning building permit. Through a touch point analysis, we identified selected user profile’s needs and behaviour and their experience and contacts with the municipality. Specifically, the task ended up in a series of recommendations on how Rudersdal Municipality could give citizens a better and more efficient digital service when applying for building permit.
As part of the formulation of the National Digital Strategy 2016-2020 we facilitated an expert workshop for The Agency for Digitisation, Local Government Denmark, ATP, SKAT, the Danish Business Authority and the Agency for IT and Learning, where a total of 21 experts from private companies and digital agencies participated.
The workshop led to a series of practical advice and recommendations on how to enhance digital user experiences for citizens and businesses and create a more streamlined digital public sector across channels and authorities.
It can be a difficult process to get divorced or separated, but we have helped the State Administration to make it a little easier. Previously, many people needed help to complete the application and did not always provide the information they had.
We have redesigned the self-service solution from scratch, so that the State Administration today have far fewer applications with incorrect or incomplete information, as well as they have achieved significant internal efficiency gains.
For the Competition and Consumer Agency we developed two social media strategies respectively for the Agency itself and forbrug.dk. Both strategies resulted in a number of specific recommendations on how the Agency should work with social media, compared to enhance communications with external stakeholders and selected target groups on communicate consumer information.